Premium Expertise to Help You Navigate the Broadband Video Market
Premium Expertise in the Broadband Video Market
thePlatform's Technical Account Management (TAM) service provides customers a single-point-of-contact for all their broadband video needs that can offer help in configuration and customization of their implementations, expert advice during their planning phases, help with selecting and implementing solutions from thePlatform's technology partner network, and champion your needs within thePlatform organization as we improve our products and services.
TAM Services Include:
- Single-Point-of-Contact: provide one person at thePlatform that you can call who is dedicated to understanding your needs and serving your business. Offers consistency of quality and continuity of service across multiple groups and teams inside thePlatform including solution architects, project managers, billing, support, business development, and more.
- Configuration and Customization: will work with you to optimize your current implementation of thePlatform's products and services to best fit your content's management, presentation, and syndication needs.
- Project Planning: support for your business vision by providing insight, advice, and direction during your planning process through personalized business consultations.
- New Feature Updates: learn about new functionality provided by thePlatform as it becomes available and help you understand what that means to your business. Assistance with integrating these new technologies into your current solution.
- Partner Selection: navigate with unbiased advice and insight the wide variety of options offered by our technology partners who have integrated with thePlatform including advertising services, content delivery networks, transcoding services, professional services, syndication outlets, analytics providers, and more.